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22 July 2022 - Visitor restrictions are in place at WCH
The Women’s and Children’s Health Network acknowledges Aboriginal people as the First Peoples and Traditional Custodians of Country throughout South Australia. We acknowledge and respect their ongoing and deep spiritual connection and relationship to land, air, sea, waters, community and country. We pay our respect to their Elders past, present and emerging.

Aboriginal and Torres Strait Islander people should be aware that this website may contain images, voices and names of people who have passed away.

Engaging in Your Care

We are committed to engaging with individual consumers and/or their family/carer as partners in their own healthcare.

This is about the interaction between consumers and clinicians at the point of care. It is about clinicians and consumers sharing information and working together to support decision-making and care planning. It is about supporting consumers to manage their own care.

Person and family centred care

We are committed to a person and family centered care approach to health service planning, delivery and evaluation. Person and family centred care is healthcare that is respectful of, and responsive to, the preferences, needs and values of consumers, their families and the community.

It is widely recognised as a foundation for achieving safe, high-quality healthcare. It contributes to better outcomes and experiences for patients, carers and families.

WCHN’s Person and Family Centred Care Charter identifies four commitments to our consumers, careers and families. We promise to:

  1. Treat consumers and their family with dignity and respect
  2. Communicate information clearly and openly
  3. Actively involve consumers in decision-making
  4. Be positive and kind.
Healthcare rights

Everyone who is seeking or receiving care in the South Australian health system has rights about their care. Patients, consumers, carers, healthcare providers and health service organisations all have an important part to play in achieving healthcare rights and contributing to safe, high quality healthcare.

Your rights are:

  1. Access – right to access health and community services
  2. Safety – right to be safe from abuse
  3. Respect – right to be treated with respect
  4. Partnership – right to make decisions with my healthcare provider
  5. Information – right to be informed
  6. Privacy – right to privacy and confidentiality
  7. Give feedback – right to provide feedback or make a complaint without it affecting the way that I am treated, and to have my concerns addressed

SA Health has developed the Charter of Health and Community Services Rights Policy Directive. The Charter of Rights consumer information sheets and brochures are also available in a number of languages. See the translated HCSCC brochures section on the HCSCC website.

Shared decision-making

Shared decision-making involves discussion and collaboration between a consumer and their healthcare provider. It is about bringing together the consumer's values, goals and preferences with the best available evidence about benefits, risks and uncertainties of treatment to reach the most appropriate healthcare decisions for that person.

The concept of shared decision-making in healthcare is a key part of the provision of person and family centred care. It helps to think about it in three parts:

  1. You share what is important to you and ask all of your questions
  2. The healthcare provider will listen to the information you provide, and help you to understand your options and choices
  3. Together you, your family and the healthcare provider will find common ground and make decisions together.

To help prepare for these conversations before your medical appointment, you can use Question Builder (healthdirect) - a tool to help you think about and prioritise your questions.

Choosing Wisely

WCHN supports Choosing Wisely, an international initiative that aims to reduce unnecessary tests, treatments and procedures. It draws on the expertise of Australia’s peak medical bodies to develop lists of the tests, treatments, medicines and procedures where evidence shows they provide no benefit and, in some cases, lead to harm.

We encourage all patients and families who use our services to ask five key questions:

  1. Do I really need this test, treatment or procedure?
  2. What are the risks?
  3. Are there simpler, safer options?
  4. What happens if I don’t do anything?
  5. What are the costs?

With the complexity of tests, treatments, and procedures available to modern medicine, the challenge is that not all add value. Some are made redundant as others take their place. Unnecessary practices are a diversion away from effective care. They often lead to more frequent and invasive investigations that can expose the consumer to undue risk of harm, emotional stress, or financial cost.

By working together with your clinician and actively questioning the use of tests and procedures, we can develop the best possible health plan for you.

Choosing wisely
Have your say – feedback

WCHN’s Consumer Feedback on Experience Survey provides you with an opportunity to let us know about your experience with us, whether it was at the hospital or in one of our community services.

Your response to this survey will help us to work out how well we are delivering person and family centred care, and identify areas for improvement. It provides you with the opportunity to let us know what was good or not so good about your experience.

You can find the survey here.

Complaints and Compliments