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COVID-19
22 July 2022 - Visitor restrictions are in place at WCH
Acknowledgement
The Women’s and Children’s Health Network acknowledges Aboriginal people as the First Peoples and Traditional Custodians of Country throughout South Australia. We acknowledge and respect their ongoing and deep spiritual connection and relationship to land, air, sea, waters, community and country. We pay our respect to their Elders past, present and emerging.

Aboriginal and Torres Strait Islander people should be aware that this website may contain images, voices and names of people who have passed away.

CAMHS is committed to enabling consumers and carers to be involved in decisions relating to their treatment and to provide input into service planning and improvement.

Consumer Engagement

A cornerstone of our work at CAMHS is to involve clients in their own care, by:

  • Identifying why you or your family member are seeking assistance
  • Sharing in the development or review of a care plan;
  • Enabling you to provide feedback at any point during your time with CAMHS.

In order to ensure that our services and improvements are relevant, CAMHS also seeks the input of consumer and carer advocates. These advocate are people who have received a service from CAMHS (or had a family member do so) and are willing to use their expertise to provide input into improving CAMHS services.

Role of Consumer/Carer Advocates

Role of Consumer/Carer Advocates

Consumer/carer advocates speak up for the interests of consumers and their families and provide a consumer/carer perspective that helps to ensure that CAMHS is delivering best-practice tertiary level mental health care to its clients and is constantly refining and improving the care experience.

Consumer/carer advocates from a wide-range of backgrounds consult with CAMHS on how we provide services and assist us to evaluate those services. Consultation takes place through participation on committees, working groups and project steering groups, as well as one off consultations. These help CAMHS to ensure our services are relevant and responsive to the diverse and changing needs of families and communities.

If you would to know more about being a Consumer or Carer Advocate with CAMHS please email camhsresources@sa.gov.au or fill in this survey and we will get back to you.

CAMHS consumer carer network register
Current consumer and carer advocate opportunities

CAMHS Consumer Carer Advisory Committee is seeking carer and consumer advocates. For details, see the following document.

Information sessions

To learn more, one hour long information sessions will be held on:

  • Monday, 18 July 2022 at 2pm (Microsoft Teams)
  • Thursday, 21 July 2022 at 10am (Microsoft Teams)

To attend please RSVP with your name, contact phone number and selected session time to camhsresources@sa.gov.au.

Providing feedback to CAMHS

We welcome both compliments about our service, and complaints when we have not delivered the sort of service you expect.

We recognise that some people find it difficult to contact an area directly if they have a complaint.

We also recognise that you or your child may have had contact with more than one part of our service.

If you do not wish to contact the area directly, or would like to make a formal complaint, you are welcome to contact the WCHN Consumer Feedback Coordinator. You may provide your feedback by telephone, fax, letter or email.

The following forms may help with providing written feedback (for either complaints or compliments or t provide details of your experience of accessing a CAMHS Service.

Women's and Children's Health Network Consumer Engagement

CAMHS, as a service of the Women’s and Children’s Health Network (WCHN), ensures its approach to consumer and community engagement aligns with the broader Network strategy and is responsible for reporting on its plans and achievements to the WCHN Person and Family Centred Care Committee. For more information, see Women's and Children's Health Network Consumer Engagement.